Refund policy
Return & Refund Policy
At AsherYork we want you to be genuinely happy with your purchase. If something isn't right, this policy explains exactly how returns, exchanges, and refunds work.
Return window
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. Requests made after 30 days unfortunately cannot be accepted.
Eligibility
To be eligible, your item must be unused, unworn, and in the same condition you received it, with any original packaging, tags, or protective materials. We may decline returns that show signs of wear or damage not present at delivery.
Non-returnable items
For hygiene reasons, pierced earrings and any items marked "final sale" are non-returnable unless they arrive faulty or damaged. Gift cards are non-returnable.
How to start a return
Email info@asheryork.com with your order number and the item(s) you'd like to return. We'll reply with the return address and step-by-step instructions. Please do not send items back before contacting us, as returns without prior authorization may not be processed.
Return shipping
Customers are responsible for the cost of return shipping, except where the item arrived damaged, defective, or incorrect — in those cases we cover it. We recommend using a tracked service, as we can't be responsible for returns lost in transit.
Refunds
Once your return arrives at our warehouse and passes inspection, we'll issue your refund to the original payment method within 7 working days and email you a confirmation. Depending on your bank or card issuer, it may take a few additional business days to appear on your statement. Original shipping charges (if any) are non-refundable.
Exchanges
The fastest way to exchange an item is to return the original (following the steps above) and place a new order for the item you want. Contact us if you'd like help.
Damaged, defective, or wrong items
If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery at info@asheryork.com with your order number and a photo. We'll arrange a replacement or full refund at no cost to you.
Order cancellations
If you need to cancel or change an order, email us as soon as possible. We process orders quickly, so we can only guarantee changes before the order has been dispatched.
Late or missing refunds
If you haven't received a refund after 7 working days from our confirmation email, first check with your bank or card issuer, then contact us at info@asheryork.com and we'll follow it up.
AsherYork
EhCommerce AB · Tivedsvägen 3, 181 67 Lidingö, Sweden
+1 (657) 444-8848 · info@asheryork.com